There is no need to panic, simply proceed forward towards the exit barrier, stop and press the “call for assistance” button. One of our team will be able to assist.
There are TAG lanes at every plaza – look out for the TAG symbol overhead.
If your TAG is stolen, please call our customer services team on 0330 660 0790 as soon as possible.
Yes, otherwise it is likely that it may not work, which means that the barrier will not rise automatically and you may be delayed.
You can order a new bracket via your online account.
Follow our guide which will be included when you receive your TAG. Or, you can watch our handy video guide here.
As well as making your journey as hassle free as possible, you will also benefit from:
- discount on every journey (well worth it for regular users)
- a dedicated lane at every plaza
- not having to stop to pay (as long as your account is in credit)
- monthly invoices (never worry about a lost receipt again)
You can purchase a quick start TAG from our Norton Canes service station, or by calling our customer services team on 0330 660 0790.
A Quick Start TAG is a TAG that is pre-loaded with credit. You can buy this TAG, fix it to your vehicle and use the credit straight away.
We have made it as simple as possible to apply for a TAG, you can fill out our online application form or call our customer service team on 0330 660 0790.