Privacy Policy

Tag Account

Midland Expressway Limited ("MEL") is committed to ensuring that your privacy is protected. This privacy policy ("Privacy Policy") explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information.

  1. The information we collect and how we use it
    When you register a comment on our website, apply to receive a Tag (either on-line, or on MEL's standard Tag application form) or contact us for any promotion that MEL may run from time to time, we need to know your name, postal address and e-mail address. If you are applying to open a Tag account you will also need to provide us with your payment details. We may use this data for:

    • Processing your application for a Tag
    • Providing you with information/newsletters/updates about the M6toll
    • Giving you access to your on-line Tag account statement and
    • Communicating with you in relation to your Tag account, any promotions you participate in, your use of our website and any enquiries or comments made by you

    We, and our group of companies, may also wish to provide you with information about special features, promotions or offers through the website or other MEL services or products which we think may be of interest to you. To be able to tailor such information to your particular needs and interests, we may also ask for your company position, where applicable, and the type of vehicle you drive. If you would rather not receive this type of information, please remember to tick the "opt out" boxes on your communications to us, for example, when applying for a Tag and/or other offers and promotions relating to the M6toll.

    We may also want to provide you with related information from third parties, or to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you would rather not receive this type of information, please remember to tick the "opt-out" boxes on your communications to us, for example, when applying for a Tag and/or other offers and promotions relating to the M6toll.

    We will not provide your personal data to any third party without your consent.

  2. How we protect your information
    The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
    We have installed a mechanism that uses digital server identities so that you can be sure that the you are accessing your account on the MEL web site. You will be able to access your account on our website only using your username and password, which is provided to you by MEL. MEL's servers are located in a secure location which can only be accessed by authorised personnel. Except as agreed, we also keep your information confidential. MEL's internal procedures cover the storage, access and disclosure of your information.
  3. Sale of business
    In the event that MEL's business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.
  4. Updating your details
    If any of the information that you have provided to MEL changes, please let us know by completing our contact form, or by contacting us on the telephone number or postal address set out at paragraph 7, below.
  5. Unsubscribing
    If, at any time, you do not wish to receive further updates from us, please select the unsubscribe category on our contact form and type "unsubscribe" in the query field. Alternatively, please contact us on the telephone number or postal address set out at paragraph 7, below.
  6. Your consent
    By submitting your information, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on our website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes to the way that we use your information, so that you may consent to such change. Continued use of the service will signify that you agree to any such changes.
  7. How to contact Midland Expressway Limited
    We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, or if you wish to update your details or unsubscribe to MEL's updates, please use our contact form. Alternatively, please contact our Customer Account Team on 0870 850 6262, or write to:
    Customer Account Team, Midland Expressway Limited, Operations Centre, Express Way, Weeford, Lichfield, WS14 0PQ.