Privacy Policy

Midland Expressway Limited (“MEL”) is committed to ensuring that your privacy is protected. This privacy policy (“Privacy Policy”) explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information.

1. The information we collect and how we use it:

Cookies: Please see our Cookie Policy for details on cookies. We do not share cookie data with anyone and it is only used for website functionality. When you register a comment on our website, apply to receive a TAG (either on-line, or on MEL’s standard TAG application form) or contact us for any promotion that MEL may run from time to time, we need to know your name, postal address and e-mail address. If you are applying to open a TAG account you will also need to provide us with your; payment details, phone number and Vehicle Registration Number. We also process Mobility Exemption Pass (MEP) enquiries. These require, in addition to the below lists, a photograph of the applicant, copy of your benefits letter and copy of the blue badge.

We will use this data for:

  Processing your application for a TAG

  Providing you with appropriate information and updates about the M6toll

  Giving you access to your on-line TAG account statement

  Communicating with you in relation to your TAG account, any promotions you participate in, your use of our website and any enquiries or comments made by you

  Processing your Application for a MEP

  To verify your circumstances to provide you with an MEP and communicating with you in relation to your MEP

Should you have decided to opt in to our marketing communications, we may wish to provide you with information about special features, promotions or offers through the website or other MEL services or products which we think may be of interest to you, and we may contact you to assist us with improving the services we provide. To be able to tailor such information to your particular needs and interests, we may also ask for your company position, where applicable, and the type of vehicle you drive along with other information deemed necessary. You can opt out of these communications at any time.

We will not provide your personal data to any third party without your consent.

2. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We have installed a mechanism that uses digital server identities so that you can be sure that you are accessing your account on the MEL web site. You will be able to access your account on our website only using your username and password, which is provided to you by MEL. MEL’s servers are located in a secure location which can only be accessed by authorised personnel. Your information is kept confidential in line with the consent you have provided. MEL’s internal procedures cover the storage, access and disclosure of your information.

3. Sale of business

In the event that MEL’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business.

4. Updating your details

If any of the information that you have provided to MEL changes or if you decide to change your marketing preferences, please let us know. If you are a TAG customer please login to your account by visiting and update your details. Alternatively, or if you are not a TAG customer please complete our contact form, or contact us on the telephone number or postal address set out at paragraph 7, below.

5. Unsubscribing

If you are a TAG customer and at any time you decide you do not wish to receive further updates from us, please visit and update your preferences. Alternatively or if you are not a TAG customer, complete our contact us form or contact us on the telephone number or postal address set out at paragraph 7, below.

6. Your consent

By submitting your information, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on our website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes to the way that we use your information, so that you may consent to such change. If you do not consent to the changes your account will be suspended until consent is obtained.

7. How to contact Midland Expressway Limited

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please use our contact form. Alternatively, please contact our Customer Account Team on 0330 660 0790, or write to:

Customer Account Team, Midland Expressway Limited, Operations Centre, Express Way, Weeford, Lichfield, WS14 0PQ.