I want to say a huge thank you for the help and reassurance given by two of your staff following our horsebox blow-out on the M6toll. They were both amazing and stayed until the tyre was changed. Obviously I understand that this is part of their job but their friendliness, helpfulness and reassurance was “above-and-beyond” and gratefully received. It’s surprising how vulnerable one feels on the hard shoulder and their Incident Vehicle parked behind our horsebox increased the safety for our horses. We had gone over the barrier but they came over and explained the plan as well as gave us the reassurance we needed.
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