Here you will find all the answers to common questions about how to use the M6toll. If you still can’t find what you are looking for, you can contact customer service here and one of our friendly team will help you.
Our Road is open 24hours a day, seven days a week, 365 days a year. It would only ever be closed due to a police incident.
Unlike other motorways in the UK, the M6toll is privately owned. It was built and privately funded by Midland Expressway Ltd (MEL). It will continue to be run by MEL until 2054.
The toll you pay on each journey goes towards maintaining the M6toll road. We fund everything ourselves.
The M6toll connects the M6 at junction 3a to junction 11a of the M6, covering a total distance of 27 miles/ 43km.
If you are using a satnav and haven’t opted to avoid toll roads, it is likely to send you on our road as it’s likely to be the quickest route to your destination.
Please continue driving until you reach a toll plaza, where you will have to pay the toll charge, but you can press the call for assistance button and a member of our team will help you with directions as you exit the M6toll.
Please do not attempt to reverse out of a lane for your own safety and those around you.
We are keen to ensure that people using the M6toll are doing so through their own choice, which is why all signage on the approach roads is designed, and fully approved by National Highways, to meet the requirements of the Department for Transport’s signage policy. Should you have a complaint with regards to the signage for the M6toll, please contact National Highways directly.
When travelling along the motorway you will approach a toll plaza and be required to present a method of payment for the barrier to rise to continue your journey.
Please contact your card issuer to cancel your card and arrange for a replacement.
Please continue with your journey and do not attempt to retrieve the items in the lane or plaza as the M6toll is a live motorway and your safety may be at risk should you do so.
Please contact Customer Services on 0330 660 0790
We have several ways for our customers to contact us:
Account customers- the easiest way to contact us is by logging into your account. From there you can contact us directly and we will respond within 5 days.
Non-account customers can complete an enquiry form and we will respond with 5 days.
We can also be contacted by telephone on 0330 660 0790 Mon- Fri 0830-1700.
We hope you never need to complain, however, should you wish to, you can raise a complaint in the following ways:
If you are an account customer, the easiest way to make a complaint is to log into your account here. From your account you will be able to contact us, and we will respond within 5 days.
If you are a non-account customer, please send an email to email@example.com
We can also be contacted by telephone on 0330 660 0790 Mon- Fri 0830-1700.
We have upgraded our tolling system to use Automatic Number Plate Recognition, which means that when you approach the plaza if you hold an account, the cameras will recognise your number plate and the barrier will raise, making your journey through the plazas quicker.
If you have an existing TAG, you can still use it as the lanes will still recognise a TAG that is fixed to your windscreen as per the fixing instructions.
All of our lanes are enabled to take all methods of payment and this is signified by a green arrow. There may be times when there is an operational need to operate our lanes in unique payment modes and these will be displayed in the overhead signs in the lane.
Click here to log into your account. As we have upgraded our customer portal you will now need a password. You will create this the first time that you log in.
Yes, otherwise it is unlikely to work, which means the barrier will not rise automatically and you may be delayed in the lane.
If you wish to close your account, you can request to do so by logging into your online account here. Once you have completed your request, it may take up to 5 days to be completed.
Please log into your online account and update your vehicle here. As we now use Automatic Number Plate Recognition (ANPR), it’s important that you do this before using the M6toll, as your new vehicle will not be recognised in the lane and the barrier will not rise, causing a delay to your journey. If this happens you will need an alternative method of payment for your journey
If this happens the barrier will not rise, and you will need to press the call for assistance button. The Service Delivery team may issue you with a Deferred Payment Notice, you can pay for the toll with an alternative means of payment. If you take a Deferred Payment Notice you can call Customer Services on 0330 660 0790 and they will apply the deferred payment to your account and update your vehicle details.
The simplest reason for this happening is that we do not have your correct vehicle details. Log into your account and check here.
We may have also put a temporary hold on your account. This may be because we have tried to take a payment, and this has failed. Log into your account and check its status here.
Should you wish to discuss your account log in and raise an enquiry here or call Customer Services on 0330 660 0790, Monday – Friday, 8.30am- 5pm
Please visit our website here and complete an application form and upload your supporting documentation.
The exemption is ONLY for the registered vehicle on the application. If you are not in that vehicle you will need to pay the toll fee due when in the toll lane.
Unfortunately, the blue badge scheme does not differentiate between those who are entitled to exemption and those who are not.
Because the exemption requires you to be in the nominated vehicle as per your application, the toll fee is non-refundable.
No, the price will stay the same even if the toll prices change. We do, however, regularly review the cost of administering the Mobility Exemption and if that cost changes we will update our website and those new charges will take effect at your next renewal.
A Mobility Exemption only allows free passage on the M6toll for the vehicle registration listed on the application, and the applicant must be present in the vehicle when travelling.
On receipt of the correct eligibility documentation we will send you an email confirming that your Mobility is ready to use, along with information on using the toll plazas with Automatic Number Plate Recognition. Please allow us up to 7 days to review your documentation. If you wish to use the road before receiving your confirmation, then payment of the toll fee will be required.
An application for Mobility Exemption can be made on behalf of an applicant, if the applicant is under 13 years of age, is subject to a Power of Attorney or is unable to do so themselves. If the applicant is under 13 years of age, a parent or guardian is required to sign the application form.
There is a £7.00 administration charge, payable upon each application and renewal.
A Mobility Exemption is valid for one year for the vehicle and the person listed on the application, and an annual application is required.
Once your pass approaches it’s expiry date , we will advise you via email but you will not be able to submit another application until the expiry date.
All our lanes are enabled to take all methods of payment, including Mobility Exemptions and this is signified by a green arrow. There may be times when there is an operational need to operate our lanes in unique payment modes and these will be displayed in the overhead signs in the lane.
We have upgraded our tolling system to use Automatic Number Plate Recognition, which means that when you approach the plaza if you hold a Mobility Exemption, the cameras will recognise your number plate and the barrier will raise, making your journey through the plazas quicker.
To qualify for a Mobility Exemption on the M6toll, Midland Expressway Limited is governed by The New Roads and Street Works Act 1991 and the Vehicle Excise and Registration Act 1994. The holder must be in receipt of one of the following and provide evidence when making an application:
- A V5 Vehicle Registration Document showing the vehicle registration number and the road tax classification ‘Disabled’
- A confirmation letter to claim vehicle road tax classification status of ‘Disabled’ and vehicle registration number under a Motability Vehicle Lease Agreement
- War pensioner mobility supplement
- Armed Forces Independence Payment
- Disability Living Allowance (DLA), by virtue of entitlement to the Mobility Component at the higher rate.
- Is in receipt of disability assistance for children and young people, by virtue of entitlement to the Mobility Component at the higher rate.
- Personal Independent Payment (PIP), by virtue of entitlement to the Mobility component at the enhanced rate
Our full Mobility Exemption Terms and conditions can be found here.
Motorway services area
Parking at the Motorway Services is free for the first 2 hours. After that, a charge of £12 for cars and £28 for HGV’s will apply for a stay of up to 24 hours.
Parking is free if you are staying at the Days Inn hotel.
Yes, there is a Days Inn at the service station with free parking and free Wi-Fi. Find out more here.
The Motorway Services are accessible from the North and the South carriageways.
We have EV chargers located within the Motorway Service area.
If you use a fuel card when travelling on the M6toll our ‘How to Guide’ can help you navigate your journey more smoothly. Visit M6toll how to guide for fuel card customers (youtube.com) for helpful tips when using a fuel card.
We appreciate that this happens. Please let one of our team know by pressing the call for assistance button located in the toll lane. A member of our team will take some brief details and issue you with a Deferred Payment Notice, allowing you to pay online within the next 6 days.
Please be aware that if you do not pay for your journey within the time allowed you will incur additional charges of £70 plus any debt recovery fees.
The easiest and quickest way to pay for your journeys is by opening an account here.
We also accept debit/credit cards, apple/google pay, device based payments and fuel cards.
When you have paid for your journey, simply press the receipt button and one will be issued. We do not issue receipts for journeys made by account customers, simply log into your account here and you will be able to access your journey and statements.
It may take up to 48 hours for your Deferred Payment to be available to pay online. If after 48 hours you still cannot see your Deferred payment, please call Customer Services on 0330 660 0790.
Payment should be made as soon as possible after your journey and within 6 days after the day of issue to avoid any further charges by clicking here.
If you have not paid for your journey within 6 full days following the day of issue the M6toll will commence the payment recovery process.
We will pass the outstanding journey charges plus £70 to a third-party debt recovery agency. This will result in further charges being added and possible court action for failure to pay.
Once a deferred payment has been referred to our debt recovery agency, it will take up to 7 days for them to contact you.
Full terms and conditions can be found here.
Should you wish to appeal your deferred payment, this must be done within 6 days of receiving it, otherwise, it will be passed to our debt recovery agency.
You will be required to provide evidence to support your appeal.
If you think your vehicle has been misclassified, resulting in and under/over charge and you are in the toll lane, please press the call for assistance located in the lane before making payment.
If you have already left the plaza, when it is safe to do so, log into your account and make an enquiry with us if you are an account holder or call Customer Services on 0330 660 0790, Monday- Friday 8.30am – 5.30pm.
M6toll classifications are determined by our measurement system which is separate from DVLA classifications.
Our measurement system has sensors in each lane which measure the height of your vehicle and count the number axles and wheels, including trailers.
If you have broken down or need assistance a member of our highly trained team will be with you as quickly as possible, and we will do everything we can to get you on your way again.
If you have broken down there are emergency roadside telephones along the full length of the road, which can be used to call for assistance, and where possible our specialist Incident Support Unit will be dispatched.
The M6toll is regulated and policed the same as any other motorway in England. The speed limit is 70mph and reduces at the approach to the toll plazas.
Midland Expressway Limited are the operators of the M6toll and our teams are passionate about maintaining all aspects of the road to the highest of standards.
We also have a 24/7 control room team, who check for incidents, debris and anything else that could impact your journey.