FAQs

This is a list of FAQs which should help to clarify some of the queries you may have.
Click the questions to skip to the answer.
If you can't find what you are looking for please Contact us 

Tolls

How much are the tolls?
What class is my vehicle?
How is the Class of my vehicle determined?
Can the classification of my vehicle vary?
What shall I do if I believe my vehicle has been incorrectly classified?
Are the toll prices the same day and night?
How do I pay?
What if I turn up without any money?
Why toll roads?

Tags

How do I open a Tag account?
What information will I need to provide when opening a Tag account?
What are the benefits of using a Tag?
Where do I position my Tag?
What shall I do if I require a new Tag bracket?
What will happen if I do not fix my Tag correctly?
Which lane do I use if my vehicle is fitted with a Tag?
What do the different Tag 'bleeps' mean?

Traffic

If I break down on the M6toll, will recovery vehicles be on the road?
How safe will I feel on the road?

Motorway Service Area

Is there a service station en-route?

Operations and Maintenance

Who is responsible for maintenance?
What is the speed limit?
Are there any fixed speed cameras on the M6toll?

Signage

I joined the M6toll by mistake because there were no signs warning me that the road was coming up. Why is that?
Why was I sent along the M6toll to a local destination when I could have used local roads to find my way?
I was travelling towards the M6toll and saw a sign displaying a price for my vehicle, though when I got to the M6toll Plaza it was more expensive. Why is that?
Why did I still have to pay to use the M6toll?


Tolls

How much are the Tolls?

Prices vary, view our pricing information page.

What class is my vehicle?

There are various vehicle classes, follow the link for more details.

How is the Class of my vehicle determined?

Vehicles using the M6toll are charged according to vehicle classification as determined by our measurement system. We set the charges for the different classifications which are independent of the DLVA and other toll roads. Every time you enter a toll lane, sensors determine how many axles your vehicle has (including trailers) and how high it is at the point of the first axle. This information determines the Class of your vehicle.

Can the classification of my vehicle vary?

Yes, the classification of your vehicle can vary if the height of your vehicle is altered by a change in load being carried; if you modify your vehicle (eg wheels and suspension) or if you are carrying an external load over the front axle.

What shall I do if I believe my vehicle has been incorrectly classified?

It is extremely unlikely that your vehicle will be incorrectly classified, but if you believe this to be the case, please contact our Customer Services Team on 0870 850 6262. 

Are the toll prices the same day and night? 

No. Prices vary, see the pricing chart for more details.

How do I pay?

Payment can be made at either an attended lane with cash (at our Mainline Plazas only) or at an automatic booth (available at all Toll Plazas), using credit / debit cards or fuel cards, or coins only (no change given, 1, 2, and 5 pence pieces are not accepted). You can also pay in advance of your journey using the M6toll Tag which allows you to cruise through toll lanes without stopping.

What if I turn up without any money?

It's an offence to use the M6toll without paying. Midland Expressway will issue you with an Unpaid Toll notice with instructions on how to pay. We'll also take your name, address and vehicle registration and will require you to make the payment subsequently. Midland Expressway Limited takes the non-payment of tolls very seriously. Please refer to our Tolling Enforcement Policy .

Why toll roads?

In 1706 Parliament enabled the introduction of turnpike roads. These were private businesses that maintained roads using the income obtained from charging for its use. By 1830 there were more than a thousand turnpike roads covering a total of 35,000 miles.

The advent of railways made turnpikes less attractive and in 1888 all roads became the responsibility of the newly established local authorities. Nowadays roads in the UK are mostly still owned by local highway authorities.

Motorways and other trunk roads are owned by the Department for Transport and maintained by the Highways Agency as their executive agents. Since 1888, highway authorities have also been responsible for building new roads using funding from income tax and other government taxes. Tax payers pay for the construction and maintenance of these roads even if they never use them.

Toll roads like the M6toll are funded in a different and much fairer way. The cost of building and maintaining them is borne by the developer who recovers his outlay and interest charges by levying tolls on the traffic which uses the road - in exactly the same way as turnpike roads were operated 400 years ago. Thus toll roads are paid for only by the people who use them.


Tags

How do I open a Tag account?

Opening a Tag account is very easy.

Either; Apply online or call our Customer Accounts Team on 0870 850 6262 (and select Option 1) between 08.30 and 17.00 Monday - Fridays.

What information will I need to provide when opening a Tag account?

During the account opening process you will be asked to provide

  • your Name, Address, Telephone Number and Email Address
  • your vehicle Registration, Make, Model and Colour (to which the Tag is to be affixed)
  • you will be asked to create a Username and Password in order to access your Tag account online
  • your credit / debit card details (to be used to charge your account opening payment and future Top-Ups)
  • the amount with which you wish to top-up up your account (minimum of 10 journeys appropriate to your vehicle class) Once your account has been opened, your Tag will be posted out to you within 10 working days. Before applying for a Tag, please ensure that you have read and accepted the Terms & conditions of use

What are the benefits of using a Tag?

Save Time: cruise through the dedicated Tag lanes without the need to stop.
Save Money: for a small lease fee of £1 per month, benefit from a 5% discount every trip.
Manage your Account: online 

** using your username and password or via our Customers Services Team 

Ongoing Top-Ups using a registered debit/credit card.

Hassle Free: no need to have the correct change or keep all your receipts for expense purposes

 **If you require a postal statement an administration fee of £2 per month will be charged to your account

Where do I position my Tag?

To ensure you get the most out of your Tag, you need to place it in the correct position in your vehicle and keep it in the same place permanently.

Your vehicle may have a shaded/mottled area within the windscreen around the rear view mirror, in most cases this is where the Tag must be placed using the bracket provided. In all other cases where there is no shaded/mottled area the Tag needs to be placed behind and to the right of the rear view mirror on the windscreen using the bracket provided.

For larger vehicles such as vans, and trucks with flat screens the Tag should be positioned lower down. Please see some examples below to help you position your Tag.
Certain light vehicles are equipped with metallic (also known as re-radiating) windscreens.

These windscreens can usually be identified by the blue/copper appearance of the glass. In general such vehicles have an ETC (Electronic Toll Collection) window in the metalised area to allow Tags to communicate with the road side equipment. If your vehicle is equipped with such a windscreen or you're unsure, you should contact your vehicle dealer.

A small number of models of vehicles do not have an ETC window, in this case a Tag will not work at all and MEL will not knowingly issue a Tag to such a vehicle.

What shall I do if I require a new Tag bracket?

If you require a new bracket please contact Customer Services by calling 0870 850 6262.

What will happen if I do not fix my Tag correctly?

If you fail to fix your Tag in the correct position, it will not work 100% of the time and you will not only inconvenience yourself but also other Tag customers.

Which lane do I use if my vehicle is fitted with a Tag?

At all of our Toll Plazas please look out for our dedicated Tag lanes which are identified by the Tag pictogram on the overhead canopy signs. The Tag pictogram is always located to the bottom-left of the overhead canopy.

Cars and Vans on approach to the toll plaza look out for the Tag symbol on the canopy sign above the lane (normally the far right lane).

HGV's on approach to the mainlane plazas (10 lanes) at Great Wyrley and Weeford Park keep FAR LEFT and use the Wide Load Lane. When exiting via a small toll plaza (4 lanes) at junction exits T3, T4, T5 or T6 look out for the Tag symbol on the canopy sign above the lane (normally the far right lane).

For further information on using your Tag and where to position your Tag, please read our information sheets:-

Using your Tag and where to Position your Tag information for Cars (Class 2) 

Using your Tag and where to position your Tag information for Heavy Goods Vehicles (HGVs)

What do the different Tag 'bleeps' mean?

Tag bleeping once = All is operating normally = green traffic light

Tag bleeping twice: It's time to top up your account. your account will top up automatically if payment details stored are correct = green traffic light

Tag bleeping three times: Your account is out of credit = red traffic light (call 0870 850 6262)


Traffic

If I break down on the M6toll, will recovery vehicles be on the road?

Midland Expressway recognises that stopping on the hard shoulder of a motorway is dangerous; this is why we have emergency telephones on the M6toll. In the event that you need assistance you should use the emergency telephone to alert the police, they in turn will contact your emergency breakdown service.

How safe will I feel on the road?

Safety is of vital importance and there are CCTV cameras along the route and emergency telephones at regular intervals. The police, Highways Agency Traffic Officers and our own Incident Support Unit constantly patrol the road and can help you if need be.


Motorway Service Area

Is there a service station en-route?

Yes, it's at Norton Canes, operated by RoadChef 


Operations and Maintenance

Who is responsible for maintenance?

Midland Expressway have in-house works teams to regularly check and maintain the state of the carriageway, verges, drains, signs and structures.

What is the speed limit?

The M6toll is regulated and policed just like any other motorway and the speed limit is 70mph, reducing to 50mph and 30mph on the approach to some Plazas.

Are there any fixed speed cameras on the M6toll?

Yes, variable speed cameras have been introduced on the M6toll / M42 shared section as part of the Highways Agency's Managed Motorways Scheme.


Signage

I joined the M6toll by mistake because there were no signs warning me that the road was coming up. Why is that?

All signage on the approach to the M6toll was designed in accordance with and approved by the Highways Agency and Department for Transport to meet the criteria of their signage policy. If travelling northbound towards the road on the M6/M42, there are a total of 16 separate signs, and if travelling southbound on the M6, there are 12 separate signs north of junction 11A.

These are marked by overhead gantry signs, verge mounted signs and painted messages on the road to provide motorists with ample advance warning of the M6toll split in order to choose the correct lane safely.

Why was I sent along the M6toll to a local destination when I could have used local roads to find my way?

Road signage around the M6toll has all been developed and approved in coordination with the Highways Agency and the local County Councils and District Councils to ensure that drivers reach their destination by the safest, quickest and most consistent route, whilst relieving less suitable local routes of traffic and as such also aid the environment. This is in accordance with the national signing policy as set down by the Department for Transport.

The M6toll is signed in the same way as any other motorway in the UK. Everyone that uses the M6toll regardless of distance travelled is required by law to pay the toll unless the necessary exemptions apply (motability or emergency services).

I was travelling towards the M6toll and saw a sign displaying a price for my vehicle, though when I got to the M6toll Plaza it was more expensive. Why is that?

It is very likely that you saw one of the fixed price signs on the approaches to the M6toll which display vehicle prices.

You would have seen the weekend rate (Sat - Sun) as you drove past rather than the weekday rate (Mon - Fri).

The photograph below shows an example of these signs:

Toll Tariff Sign

When you are on the M6toll there is an electronic gantry price sign in advance of both mainline Toll Plazas that clearly displays the current price of the toll. The electronic Variable Message Signs (VMS) forced me into using the M6toll by displaying a message that the M6 was closed.

Why did I still have to pay to use the M6toll?

Everyone that uses the M6toll regardless of distance traveled is required by law to pay the toll. The variable message signs are very useful in providing the motorist with advance warning of congestion, delays and accidents on the motorway network, enabling them to take alternative routes if they wish. The VMS signs at both ends of the road are controlled and set by the Highways Agency at their Regional Control Centre and provide both information on the level of service on the M6 and M6toll.

This doesn't mean that the motorist MUST use the M6toll; it merely provides the motorist with a choice as to which route to use. There is always an alternative route to using the M6toll. For further general information regarding M6toll please read our fact sheet.