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The Exemption is ONLY for the registered vehicle on the application, if you are not in that vehicle you will need to pay the toll fee via card in the card machine within the toll lane.

Should your Mobility Exemption vehicle be sold or stolen, please contact our Customer Services Team on 0330 660 0790, or alternatively email us on

Unfortunately, not, the blue badge scheme does not differentiate between those who are entitled to exemption and those who are not.


Yes, if you live in the designated postcode area then you can switch (please refer to the List of Postcodes on our website). Please contact Customer Services via the website and one of our Customer Representatives will contact you.

The product is based on designated postcode areas. Please contact Customer Services via the website if you feel that the postcode is within the areas but not specified and we can consider your application for the purpose of the opening an account on a case by case basis.

A payment will automatically be processed onto your account once the 6th journey has been made.

Any unused trips will be refunded.

This is an ANPR product and ANPR will recognise the majority of Vehicle Registration Number Plates. Upon application, if your VRN is not compatible, other options can be discussed with one of our Customer Representatives.

Please complete the form on the M6toll Website