Your Questions Answered

Unlike other motorways in the UK, the M6toll is privately owned.  It was built and privately funded by Midland Expressway Ltd (MEL).  It will continue to be run by MEL until 2054.

The toll you pay on each journey goes towards maintaining the M6toll road. We fund everything ourselves.

Our road is open 24 hours a day, seven days a week, 365 days per year.  It would only ever be closed due to a police incident.

To find out where to get on or off, take a look at our maps.

The M6toll connects the M6 at Junction 3a to Junction 11a of the M6, covering a total distance of 27 miles – or 43 kilometres.

Safety on our road is our top priority. There are CCTV cameras along the route as well as emergency telephones. Using an emergency telephone will put you in touch with Highways England, who will inform our control room of your location so we can stay in regular contact with you.

Our Incident Support Units are constantly patrolling the road and will be with you as soon as possible.

If you’re using a satnav and haven’t opted to avoid toll roads, it is likely to send you on our road because it is the quickest route to your destination.

You will need to proceed until you reach a toll plaza, where you will still have to pay the toll charge, but you can also ask a member of staff for directions to help you as you exit the motorway.

We’re keen to make sure that the only people using the M6toll are doing so through their own choice, which is why all signage on the approach roads is designed, and fully approved by Highways England, to meet the requirements of the Department for Transport’s signage policy. Should you have a complaint with regards to the signage for the M6toll please contact Highways England directly.

We are bound by legislation that requires us to grant free passage via the M6toll scheme, for those that meet the eligibility criteria. Free passage requires you to apply for an M6toll Mobility Exemption Pass. Unfortunately, a blue badge doesn’t prove eligibility for the mobility scheme.

We have our own M6toll Mobility Exemption Pass. Check your eligibility and apply here.  Please note, the eligibility criteria is different to the blue badge scheme.

We hope you never need to complain.  However, if you do, you can call our customer services team on 0330 660 0790 (lines are open 08:30 – 17:00 Monday – Friday) or send them an email to customercomplaints@m6toll.co.uk.

Yes.

Yes, if you live in the designated postcode area then you can switch (please refer to the List of Postcodes on our website). Please contact Customer Services via the website and one of our Customer Representatives will contact you.

The product is based on designated postcode areas. Please contact Customer Services via the website if you feel that the postcode is within the areas but not specified and we can consider your application for the purpose of the opening an account on a case by case basis.

A payment will automatically be processed onto your account once the 6th journey has been made.

Any unused trips will be refunded.

This is an ANPR product and ANPR will recognise the majority of Vehicle Registration Number Plates. Upon application, if your VRN is not compatible, other options can be discussed with one of our Customer Representatives.

Please complete the form on the M6toll Website www.m6toll.co.uk/local-saver

The Local Saver will be available from 21st July 2022.

The Local Saver can be used anytime of the day, week or at weekends.

This is a new discounted product which allows users 6 journeys for £29.00 or £49.00 anytime. This will be available for Class 2 and 4 vehicles only – ideal for short to medium leisure and commuting which either start or end at one of the intermediary junctions on the M6toll – whether you’re commuting, running daily errands or going on a leisurely day out.

There is no need to panic, simply proceed forward towards the exit barrier, stop and press the “call for assistance” button.  One of our team will be able to assist.

There are TAG lanes at every plaza – look out for the TAG symbol overhead.

If your TAG is stolen, please use your online account to report this.

Yes, otherwise it is likely that it may not work, which means that the barrier will not rise automatically and you may be delayed.

Follow our guide which will be included when you receive your TAG. Or, you can watch our handy video guide here.

You can order a new bracket via your online account.

As well as making your journey as hassle free as possible, you will also benefit from:

• discount on every journey (well worth it for regular users)
• a dedicated lane at every plaza
• not having to stop to pay (as long as your account is in credit)
• monthly invoices (never worry about a lost receipt again)

If you decide it is not for you, please login to your online account.

The Exemption is ONLY for the registered vehicle on the application, if you are not in that vehicle you will need to pay the toll fee via card in the card machine within the toll lane.

Should your Mobility Exemption vehicle be sold or stolen, please contact our Customer Services Team on 0330 660 0790, or alternatively email us on mobilitypass@m6toll.co.uk

Unfortunately, not, the blue badge scheme does not differentiate between those who are entitled to exemption and those who are not.

Because the Exemption requires you to be in the nominated vehicle as per your application, the toll fee is non refundable.

The M6toll has CCTV operating in all toll lanes, and we will carry out verification of the information supplied in your application in this way. If there is a breach of these terms and conditions, or a misuse of your Mobility Exemption, we reserve the right to withdraw it, without notice.

No, the price will stay the same even if the toll prices change. We do, however, review the cost of administering the Mobility Exemption regularly and when the price does change, we will update the information on our website.

A Mobility Exemption only allows free passage on the M6toll for the vehicle registration listed in the application, and the applicant must be present in the vehicle when travelling.

Please allow up to 28 working days to process your application. Once set up, you will receive an email confirming the application has been processed and an explanation of what to do as you approach the toll plaza.

An application for a Mobility Exemption can be made on behalf of an applicant, if the applicant is under 13 years of age, is subject to a Power of Attorney or is unable to do so themselves. If the applicant is under 13 years old age, a parent or guardian is required to sign the application form.

Please call our customer service team on 0330 660 0790 or email us mobilitypass@m6toll.co.uk, and one of our team will be pleased to assist.

There is a £7.00 administration charge, payable upon each application and renewal.

A Mobility Exemption is valid for one year for the vehicle and person listed on the application form, and an annual application is required, prior to the expiry date.

To qualify for a Mobility Exemption on the M6toll, Midland Expressway Limited is governed by The New Roads and Street Works Act 1991 and the Vehicle Excise and Registration Act 1994, the holder must be in receipt of one of the following and provide evidence when making an application:

• A V5 Vehicle Registration Document showing the vehicle registration number and the road tax classification ‘Disabled’
• A confirmation letter to claim vehicle road tax classification status of ‘Disabled’ and vehicle registration number under a Motability Vehicle Lease Agreement
• War pensioner mobility supplement
• Armed Forces Independence Payment.
• Disability Living Allowance (DLA) by virtue of entitlement to the Mobility Component at the Higher Rate.
• Is in receipt of disability assistance for children and young people by virtue of entitlement to the Mobility Component at the Higher Rate.
• Personal Independent payment (PIP) by virtue of entitlement to the Mobility Component at the Enhanced Rate.

Unfortunately not, the blue badge scheme does not differentiate between those who are entitled to exemption and those who are not.

Visit our website and complete an online application with supporting evidence of eligibility.
https://www.m6toll.co.uk/pricing/#exemptions

Parking at the service station is free for the first two hours.  After that, a charge of £12 for cars and £28 for HGV’s will apply for a stay of up to 24 hours.

Parking is free if you are staying at the Days Inn hotel.

Yes, there is a Days Inn at the service station with free parking and free Wi-Fi. Find out more here.

Yes, it’s called Norton Canes, Roadchef operates it and it’s award winning.  It is located between T6 and T7, northbound and southbound. For more information, click here.

There’s a lot of choice, please view the full list of retailers here.

We appreciate this happens. Please let one of our team know by pressing the call for assistance button located in the toll lane. A member of our team will take some brief details and issue you with a payment notice allowing you to pay online.

Please beware that if you don’t pay within the time allowed you may incur penalty charges of up to £70.

During weekdays our day rate applies to all journeys made between 7am – 7pm. Off-peak rates also apply during weekdays between 5am-7am and 7pm-11pm.

At the weekend our day rate applies to all journeys made between 5am-11pm.

Our night rate is applicable to all journeys made between the hours of 11pm and 5am.

For further information on our prices please click here.

There are three payment options:

1. M6toll Account
2. Card (credit and debit cards or fuel cards).
3. Contactless card accepted, simply tap & go.

If you need a receipt, there’s a button for this located in all non-TAG lanes. You will not be able to get a receipt for a TAG journey as an invoice will be available via your online account.

Prices displayed are not only for various classifications of vehicles but also for different times of the day. The correct price for your vehicle and the time of day you are travelling will be displayed again at the point of payment.

Please see our pricing chart for a full list of prices before you travel.

Discounts are applicable to TAG account holders.

Our M6toll savers have been designed to save you time and money.

If you are one of our customers, visit Account Login to sign into your account and opt into our promotional communications and be the first to hear about our offers and promotions.

To pay your notice online, click here.

You can also pay via mobile text link, or call our customer services team.

Payment should be made as soon as possible after your journey and within 2 days to avoid any further administration charges, by visiting https://product.m6toll.co.uk/payment_notice.html

For the purpose of paying a Payment Notice, a day is equal to 24 hours beginning from the time of issue and displayed on the Payment Notice.

Failure to pay the amount specified on the Payment Notice within 2 days will lead to the commencement of our payment recovery process.

At present we are unable to accept Android and Apple pay.  This is a service we hope to be able to offer our customers in the future.

No, prices can vary according to the day, time and toll plaza used.

Please see our pricing chart

If you think your vehicle has been wrongly classified (causing you to be undercharged or overcharged) and you are in the toll lane, press the ‘call for assistance’ button located in every lane before making payment; there is a small screen which displays the price you are about to be charged.

If you have already paid and left the toll booth area, when it’s safe to do so please call our customer services team on 0330 660 0790, and we’ll look into this for you.

Classifications are determined by our measurement system which is separate to DVLA classifications.

Sensors which are located in each lane measure the height at the front of the vehicle and count the amount of axles and wheels (including trailers).

The height measurement is taken from where the front tyre is in contact with the ground, this is in line with the centre of the wheel and sends a beam from one side of the vehicle to the other, if the beam is obstructed by any part of the vehicle then the vehicle will be registered as a class 4 or above.

Please click here to see which class your vehicle falls into.

The toll charge is calculated dependent on the classification of your vehicle, the time and day you travel and whether you exit the road at a mainline plaza or junction plaza.

We can always help you. So continue towards the exit barrier, stop and press the call for assistance button located on the booth.

You will be put through to an operator, who will provide assistance regarding the options open to you.

We will issue you with a Payment Notice. For the purposes of a Payment Notice, a day is equal to 24 hours beginning from the time of issue and displayed on payment notice. Failure to pay specified amount on a Payment Notice within 2 days will lead to commencement of recovery process.

Our prices depend on the classification of your vehicle, the time and day you travel and whether you exit the road at a mainline plaza or junction plaza.

Please click here for our pricing chart

If you have broken down or need our assistance a member of our highly trained staff will be with you as quickly as possible, with the aim of getting you on your way again.

If you have broken down there are emergency roadside telephones along the full length of the M6toll, which can be used to ask for assistance. Where possible our own highly trained Incident Support Units will be dispatched to you.

Yes, the M6toll is regulated and policed just like any other motorway in England. The speed limit is 70mph, reducing on the approach to toll plazas.

Midland Expressway Ltd are the operators of the M6toll and have an entire team of people who are passionate about maintaining all aspects of the road to the highest standard. We also have a 24/7 control room team, regularly checking for incidents, debris and anything else that could impact your journey.

If the toll charge has not been paid within 2 days of the date of travel our internal administration costs of £70 including vat will be added to the original toll charge. A letter will be posted to the vehicle keeper using the contact details supplied by the DVLA. The letter will explain the next stage of the debt recovery process which will incur further additional fees and could result in court action which may affect a customer’s credit history. If no keeper details can be obtained from DVLA the vehicle VRN will be passed to debt recovery for them to attempt recovery.

If you realise that you have not paid the required toll charge and would like to pay without incurring additional charges, you must contact our Customer Services team within 2 working days of your journey between the hours of 8.30-17.00 Monday to Friday on 0330 660 0790.

A violation occurs when your vehicle exits the toll lane whilst the traffic light is red, meaning no payment is made for the toll charge due for your passage on the M6toll.