Business Performance Analyst 

Full-time; 37.5 hours per week

The opportunity 

We are looking for a commercially curious and highly analytical Business Performance Analyst to deliver high-quality insight, analysis and performance reporting across the business. You will turn customer, traffic, revenue and commercial data into clear, actionable recommendations that support effective decision making. 

This is a visible role with regular interaction across Finance, Operations, Marketing and Business Development. You will take ownership of executive reporting, KPI analysis, forecasting and financial modelling, while helping to improve reporting processes, data quality and analytical capability. 

What you will be doing 

• Produce monthly, quarterly and ad-hoc performance reporting, including clear executive-level commentary. 

• Maintain and enhance KPI reporting, identifying trends, risks and opportunities affecting business performance. 

• Analyse customer segments, behaviour, frequency, retention and conversion, as well as marketing and commercial initiatives. 

• Lead the development of traffic and revenue forecasts for annual budgets and periodic reforecasts. 

• Maintain financial models and produce scenario and sensitivity analysis to quantify potential impacts. 

• Act as an analytical partner to colleagues across Finance, Operations, Marketing and Business Development. 

• Develop dashboards, improve reporting processes and identify opportunities to automate routine activity. 

• Complete data validation, reconciliation and quality assurance, investigating anomalies and root causes. 

What you will bring 

• Proven experience in analytical, business performance, commercial insight or strategy role. 

• Experience producing executive-level reporting and performance commentary. 

• Strong capability with large datasets and a track record of identifying actionable insights. 

• Advanced Microsoft Excel skills, strong problem-solving ability and excellent attention to detail. 

• The ability to explain complex analysis clearly and confidently to senior stakeholders. 

• Strong stakeholder management, business partnering and prioritisation skills. 

It would be an advantage if you also have 

• Experience within transport, infrastructure, customer-facing or regulated industries. 

• Knowledge of customer lifecycle, retention, customer value or marketing ROI methodologies. 

• Experience using SQL, Databricks or a similar analytical platform. 

• Experience developing dashboards in Power BI or a similar tool. 

• Experience improving or automating reporting processes. 

 How you will work 

• Bring strong commercial and financial awareness, with curiosity about what sits behind the numbers. 

• Take ownership of recurring reporting and forecasting cycles and deliver to a high standard. 

• Use sound judgement when developing, reviewing and challenging assumptions. 

• Build effective relationships, challenge constructively and influence decisions with evidence. 

• Look proactively for smarter, simpler and more automated ways of working. 

• Maintain high standards of accuracy, data quality and governance while managing competing priorities. 

 

APPLY WITH YOUR CV AND A SHORT COVERING STATEMENT – Closing date 16th October 2026 

M6toll is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people with diverse backgrounds, experiences and perspectives.